Reliance - Migration from post-paid to pre-paid

It was such a pain, I tell you.
Post receiving an SMS from the reliance people, I called up their customer care division to verify the authenticity and validity of their offer. Yes - past experience with them has taught me to verify their Sms's.

The offer was about migrating from post-paid phones to pre-paid phones, and I was anyways wanting to surrender my reliance phone. This was a too-good offer, since even if I convert my post-paid to pre-paid, and later not "refill", it was a more pocket-friendly proposition.

On Sunday, I visited the Vashi webworld, only to find that I was not eligible. Spent 2 hours there, trying to figure out WHY I was not eligible. Later, concluding that I am wasting my time, and also concluding that I will not accept defeat so easily, I wrote a letter to them.

The letter follows:

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

To
The "Concerned" Person
Reliance India Mobile

Sub: Migration from POST-PAID to PRE-PAID
Ref: Mobile Number 003440XXXX

Dear Sir,

I got an SMS from YOUR side about migration from post-paid to pre-paid. I spoke to YOUR *333 officials asking for more info on the same, and they confirmed that I could do so. (Spoke to Chaitali on 25th July 2004 at 1600 hours.)

I went to YOUR web-world at Vashi on 25th July 2004 at 1800 hours, and I was told by YOUR people that I cannot migrate because;

(a) I am a genuine customer
(b) I pay my bills on time always
(c) My name is not on defaulters list on some portal

This is causing so much discommode. I have wasted MY time and money,  and energy based on what was told to me by YOUR people. Such a futile exercise.

Kindly do not encourage defaulting and migrate me to pre-paid asap.

The people here say they are not the "concerned" people. Wonder what they are doing in Web-world??

This is a request. Please convert my post-paid to pre-paid. If not, I will have no option but to default and then automatically become eligible for the migration. FYI - this was suggested by one of YOUR people at the Vashi webworld at 1835 hours on 25th July 2004.

Thanks & regards,
Nitin Tabib
Signed on
25th July 2004
at 1935 hours.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Guess what??
Today, i.e., Tuesday 27th July 2004, I was migrated to pre-paid. Yippeeee!
Success, finally :-)